Return & Company policy

Full Product Refunds

You may return new, unopened items sold and fulfilled by Cadre Company within 30 days of delivery for a full refund (shipping or handling fees not included).

Partial Refunds (Partial Refunds will be issued for the following items)

Any item that has been opened or has obvious signs of use and returned within 30 days of delivery, please note; all parts must be returned for the partial refund. A 30% restocking fee will also apply.


If you received a faulty item and need to exchange it for the same item, send us an email and request an exchange approval and let us know if you would like to exchange the item for a different product or the same product.
Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting – Your Account.


Cadre Company is not responsible for typographical errors, within our website.


The information on this website or any links from this website are not intended to treat, diagnose, cure or prevent any disease. and is provided for educational purposes only. Always seek the advice of your physician or other qualified healthcare provider who is knowledgeable in this field with any questions you have regarding a medical condition, before starting a diet, an exercise program or any other health program.


Cadre Company allows backorders on products with many of our manufacturers. We will be in contact with you to let you know how long the backorder will be.


Please allow 3-5 business days to process your order. We do not offer express shipping at this time. We aim to ship most orders the next business day after they are placed. We use UPS ground shipping and USPS ground for all orders in the continental US. We only ship in the continental US, unless we have we have made special arrangements. We do note ship to P.O. boxes, also please note, occasionally we will use fed-ex or another shipping company per manufacturer.